1- Where do you ship from?
We ship from our partnered warehouses in the U.S. and China. Depending on what you order, your items might ship separately—different factories handle different products, and we want the best quality for each.
2- How long does shipping take?
Shipping times vary based on your location and the product you order. For customers in the USA, Canada, UK, and Australia, most orders arrive within 9-15 business days. Delivery may take slightly longer for other countries, typically between 14-25 business days, depending on local shipping services and customs.
3- When will I get a tracking number?
You’ll typically receive your tracking number within 2-4 business days of placing your order. If it’s been longer, shoot us an email at admin@pinkphonecase.com.
4- Do you ship worldwide?
Yep! We ship to just about anywhere. Wherever you are, we’ll make sure your phone case finds its way to you.
5- Is shipping free?
Yes, we offer free worldwide shipping—it’s on the house.
6- What currency will I be charged in?
All orders are processed in USD. While you might see prices in other currencies while browsing, checkout will show the total in USD based on the current exchange rate.
7- Will I get a confirmation number?
Of course! Once you place an order, you’ll receive a confirmation number. Didn’t get one within 24 hours? Let us know at admin@pinkphonecase.com, and we’ll sort it out.
8- Who do I contact if there’s an issue with my order?
If anything’s not right, our team is here to help. Email us at admin@pinkphonecase.com or pinkphonecase@gmail.com, or reach out via our Contact Page, and we’ll make things right.
9- What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Discover) and PayPal. Easy and secure.
10- Is checkout safe and secure?
Absolutely. Our site is protected, and your information is 100% safe.
11- Will you sell my email address?
No way. We respect your privacy and only use your email to send order updates, promotions, and discount codes—nothing shady.
12- Will I have to pay customs?
In most cases, no. However, customs fees depend on your location and order size. If you’re unsure, it’s best to check with your local customs office.